Wholesale orders are make-to-order; orders typically ship within 2-4 weeks (6-8 weeks during pandemic) of placing your order. Requests for changes or cancellation must be received before order goes into production, and must be received at least 2 weeks before anticipated ship date. Shipment terms are FOB Macon GA; this means that buyer is liable for shipping and seller ceases to be liable for damages when order leaves seller premises. It is recommended that you insure your shipment and check your order for damage and completeness immediately after delivery.
Wholesale orders may only be returned for reason of confirmed Manufacturers Defect. Prior authorization is required before initiating a return shipment.
WHAT IS NOT A MANUFACTURER’S DEFECT?
Items are hand-crafted from pliable materials, all dimensions listed are approximate and silhouettes may vary slightly. The tolerance for chair pads and small items is +/- 1 inch, the tolerance for rocking chair cushions and large items is +/- 2 inches. Dimensions are measured at the widest points. Cushions may be compressed from shipping and may require a break-in period to reach full size.
PATTERN PLACEMENT VARIES
Pattern placement varies for all of our items. Decorative elements may appear in a different place, may differ from an item seen in the product listing or promotional images, or may vary among items in a set. Individual elements of a design may not appear on every item. All fabrics are non-directional unless otherwise noted.
COLOR APPEARANCE & FABRIC TEXTURE
Product images displayed on our website are subject to customer’s viewing environment are are not to be solely relied upon for judging color value, color hue, or color brightness; request fabric swatches before ordering. All items are sold according to the general color family (red, blue, green, etc) and fabric type (microsuede, cotton duck, etc); products are only warranted to be made from the same fabric basecloth & colorway as the fabric swatches available to customers upon request; dye lots, colors and textures are not otherwise guaranteed to meet customer’s expectations.
Failure to follow care instructions, including observing instructions and ratings for cleaning, drying, storing, and fade resistance, voids any offer of repair or replacement under manufacturer’s warranty.
Latex foam cushions, especially new ones, may have a slight odor; the natural odor of latex is a normal characteristic of the product. Comfort (the preference for or evaluation of firmness or softness), is subjective and does not constitute a manufacturer’s defect unless we find that the item was overfilled or flawed foam was included in the fill. Latex allergy does not constitute a manufacturer’s defect; please do not purchase from us if you or your employees are allergic to latex.